The few times I have been on the receiving end of the emergency department are always eye openers. We always underestimate the kinda pain our patients are really in. And would be busy obsessing about the fact that we are overworked, under appreciated, and that we should get out of the hellhole pronto. Then there's the medical part of it all, make a diagnosis, treat, and move on.
I guess our detachment is partly because we've seen it all, and partly self preservation. And its good, but every once in a while, having "the patient experience" is a much needed refresher course.
Being a patient from the first step he takes into the hospital, the time he has to wait, the questions he is asked and their implications on him, privacy, urgency, pain, insurance, time, transportation, psychological impact.. All those are issues we tend to overlook when we are called to attend to our "cases". We look at the condition, and not the person as a whole.
Ofcourse, its unintentional (I hope that's the case with every other doctor too), but in order to strive for excellence, we need to keep reminding ourselves of how it feels to be in their shoes.
I'm currently on so many different painkillers I'm not sure I make sense to anyone but me.
- to reaching out, opening up, and being there for those who really matter xx
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